Frequently Asked Questions
- What is the Infinite Campus Portal?
- How do I create an Infinite Campus account?
- How do I login to the Portal?
- I forgot my Portal username or password. How do I reset it?
- I'm getting an error message saying I don't have an active enrollment with the District. What's wrong?
What is the Infinite Campus Portal?
Infinite Campus is a tool that allows students and families to check student assignments and grades, and review information such as attendance and class schedules. Infinite Campus Parent Portal allows families to see all of their students' information in one location. Infinite Campus Student Portal allows each student to see their own information.
How do I create an Infinite Campus account?
After completing registration for their student, families are sent a welcome letter with an activation key to create their account. To request an additional activation key for another parent, please contact our Help Desk.
Student accounts are created automatically using their student ID.
How do I login to the Portal?
I forgot my Portal username or password. How do I reset it?
On the login screen, click either "Forgot Password?" or "Forgot Username?" You will receive an email with further instructions to the security email address you have on file with Infinite Campus. If you do not receive the email, check your spam folder, then contact our Help Desk.
To check or change the security email address you have on file with Infinite Campus, log into the Infinite Campus Portal, click on the person icon at the top right, click "Settings," then click "Account Settings." You will see your "Account Security Email" and update it on this page if necessary.
I'm getting an error message saying I don't have an active enrollment with the District. What's wrong?
Most often, this error message occurs when a student tries logging into the Infinite Campus Parent Portal or a parent tries logging into the Infinite Campus Student Portal. The error message reads:
"Welcome to Campus [Parent/Student]! There is no data to display for this tool because you do not have a student with an active enrollment in this district. Please contact the district for more information. Click below if you wish to log in to Campus [Student/Parent] instead."
Navigate to the correct login page, then try logging in with your information.
- What is the G Suite for Education?
- What applications are included in the G Suite for Education?
- What can students do with G Suite for Education?
- What if my student doesn't have a computer? How will my student be able to use the G Suite for Education?
- Can I view what my student is doing in the G Suite for Education? Is there a parent view?
- How does the District handle privacy?
- My student already has their own Google account. Why can't they use their own?
- I tried to email my student. Why didn't they receive it?
- How do students change their Google passwords? Every time my student tries, they get sent to the school website.
What is the G Suite for Education?
What applications are included in the G Suite for Education?
- Calendar | Online calendar to help keep track of schedules.
- Classroom | Application for creating, sharing, collaborating, and grading assignments.
- Docs | Word processing application similar to Microsoft Word for creating, editing, and collaborating on documents. Multiple people can work on the same document.
- Drive | This is where files are saved. This allows for the files to be accessed from any location on any device.
- Forms | Application to create and analyze surveys.
- Mail | Web-based email program. Often called Gmail.
- Sheets | Application for creating spreadsheets similar to Microsoft Excel.
- Slides | Application for creating presentations similar to Microsoft Powerpoint.
What can students do with G Suite for Education?
What if my student doesn't have a computer? How will my student be able to use the G Suite for Education?
Can I view what my student is doing in the G Suite for Education? Is there a parent view?
How does the District handle privacy?
- Never share your G Suite for Education password.
- Using G Suite for Education outside of school is just like being in school. Students are responsible for following all District guidelines as described in each school’s Student Handbook as well as in the District’s Acceptable Use Policy.
My student already has their own Google account. Why can't they use their own?
I tried to email my student. Why didn't they receive it?
How do students change their Google passwords? Every time my student tries, they get sent to the school website.
Because many of our systems work together, student passwords must be changed while in the District on a Windows computer or by the technology support team. Complete our Help Desk form for assistance.
Web Store and MySchoolBucks
- How do I add money to my student's meal account?
- How do I view my student's current balance and recent purchases?
How do I add money to my student's meal account?
How do I view my student's current balance and recent purchases?
To view your student's balance and food purchases, visit MySchoolBucks. Student food information is available for the past 90 days.
- My Chromebook is slow, keeps restarting, or freezes. What should I do?
- What should I do if my Chromebook will not turn on?
- My Chromebook needs to be repaired. What should I do?
My Chromebook is slow, keeps restarting, or freezes. What should I do?
We suggest trying the following:
- Restart the machine by completely shutting it down. Press and hold the power button until you see the option to power off. Once it is powered off, wait one minute, and turn it back on. Closing and opening the lid or signing out doesn't clear out the system memory, so they don't do the same thing. Sometimes this needs to be done in between meetings depending on the amount of memory that the meeting uses up.
- Clear the cache of the Chrome browser. You can do that by opening Chrome and copy and pasting this address into the address bar of the browser: chrome://settings/clearBrowserData
- This will take you to a location where you can clear your browsing history.
- Set the Time Range drop-down box at the top to say All Time and make sure all the options are checked. Then press the Clear Data button.
- Turn off extra extensions. Having too many extensions or unauthorized extensions can slow down your Chromebook and will sometimes cause it to continually restart. Go to this site on the Chromebook: chrome://extensions/
- There will be a number of additional programs. Some of them are installed by the school, others were installed by students.
- You can click the blue sliders to turn some of them off. The ones that the district installs are:
- Read&Write for Google Chrome; Screencastify, Securly for Chromebooks, Desmos Test Mode, Savvas Realize Reader and TI-84 Plus CE. Those are installed by the district and cannot be turned off. The rest can be turned off.
- Turn off as many extensions as you can. If that improves performance, you can gradually turn on any extension you use.
- Keep the operating system up-to-date. To do so, click on the settings tray in the bottom-right corner of the screen. Enter the settings using the gear icon. Click on About Chrome OS on the bottom of the left column. Select the Check for updates option. Once the update finishes downloading, click Restart.
- Connect to the internet. A Chromebook relies on having internet access. Some issues are caused by not having a strong enough internet signal. Move your study location closer to the wireless router.
What should I do if my Chromebook will not turn on?
- The Chromebook may be in a state where it hasn’t fully shut down.
- Press and hold the power button for 15-20 seconds and then try powering on.
- The Chromebook may not be charged.
- Plug the Chromebook in, charge for 30 minutes and try powering on.
- The Chromebook may not be charging when it is plugged in.
- Inspect the cord for damage.
- Check the outlet to assure it is properly functioning.
- The Chromebook may have over-charged.
- Unplug from the wall and let it sit overnight prior to trying to power it on.
My Chromebook needs to be repaired. What should I do?
Accidents happen and devices get old. If your Chromebook needs to be repaired, complete our Help Desk form. You will be contacted by someone from the technology office to explain next steps.